What is Fansafe?
FanSafe was founded in early 2021. Our services are initially offered in the D-A-CH area. In the last few years, negative news of the ticket black market trading has increased drastically! Many customers are ripped off and usually have absolutely no chance of getting their money back. Therefore, we think fans, artists and organizers have to be protected alike. Our web application makes it possible to significantly curb the black market ticket trading. In addition, with our ticket shop system we offer sports clubs and other organizers the opportunity to sell tickets online and keep compliance with the COVID-19 measures.
Most importantly, our main goal is to curb the ticket black market and increase security standards at the venues. As a result, the the purchasing power of visitors is strengthened and at the same time organizers and artists benefit from this. Another main task of FanSafe is to support organizers and sport clubs in complying with the COVID-19 event regulations in order to enable events again soon.
Services & Process
Find out more about our Platforms
Fansafe personalization app
Fansafe Ticketshop solution
Clients & Partners
Organizers - Sportsclubs - Ticket sellers - Partners
Frequently asked questions
ANY QUESTIONS? WE HAVE THE ANSWERS!
The registration with FanSafe is 100% free and will always be! There is no monthly plans or any commitments for users! The only paid feature is the re-personalization of tickets. This is charged with a small fee per ticket.
For the registration it is not required to perform an ID verification. Once you personalize your first ticket, an ID Check is required. This is an one-time action only. All tickets bought in the future are automatically personalized.
Your photo ID will only be used temporarily to verify you. No ID Document will be stored in FanSafe database.
Basically you purchase your ticket at any co-operating online ticket store. If tickets for the event you attend are personalized, the personalization is performed via FanSafe.
During the ticket purchase at any ticket shop you are asked to provide the names of all attendees. Every ticket gets pre-personalized with the attendee name. In FanSafe each ticket gets the email of every attendee account and is assigned accordingly.
No! That's only the case for traditional personalization. This is not an issue for FanSafe. Each attendee is completely independent from the ticket buyer and do not need to take any action.
Yes, definitely! Tickets can be sold via the FanSafe Marketplace.
If you resell your tickets on the FanSafe marketplace you'll need to provide your bank account data (IBAN).
After another user purchased the ticket, the money is immediately visible in the FanSafe account balance. Within a couple of days the money is automatically transferred to your bank account! You don't need to take any action.
No! You just need your ticket with you! So, you don't have to worry about losing your document at the event.
YES, of course! All tutorial videos are available on our
No! You can sell your tickets via your own ticket online shop, as before. In case you do not have an online ticket shop, FanSafe also can provide a ticket shop with your personal sub-domain.
The FanSafe user application is our platform in which the tickets are personalized, independent of the ticket shop. The FanSafe ticket shop is an additional feature for organizers who do not have their own ticket shop.
FanSafe offers a Pay-per-use model, so we not charge any fixed monthly or yearly fees. The contractual conditions are designed individually for each organizer. For more information please contact us at firstname.lastname@example.org
No! Organizers do not need to perform an ID verification.
There are plenty!
Just to name some of them
- Real personalization vs Pseudo personalization
- No fake tickets
- No fake personalizations
- Exclusion of the ticket black market
- No long waiting times due to ID check at the entrance
- Highly secure & faster check-in
- No Ticket loss
- Digital management of all tickets in one place
- No expensive and time-consuming on-site re-personalization
- COVID-19 regulation compliant
Do we have your interest? Please contact us at email@example.com
Tickets personalized via FanSafe can be checked-in with the FanSafe Check-In App only. This app is totally free for all our partners. The app requires an Android device with a display, which means it basically can be used with any Android Smartphone. Nevertheless, we recommend to use Android Handheld Scanners with a display. If you need more info about scanners, please contact us.
Easy peasy! Every Staff member gets an account and besides that it just requires to enter the eventID for the according event. But don't bother, FanSafe provides detailed onboarding introductions and documentations.